Welkin
Support
Help with Welkin. If your question is not answered here, write to hello@getwelkin.com and we will reply by email.
01Contact
Write to hello@getwelkin.com. Tell us your iPhone model and iOS version if something does not work as expected. Please do not send journal entries; we never need them.
02Where is my journal?
On your iPhone, and in your own private iCloud if you turn on Back up to iCloud in Settings. Welkin has no account and no server, so we cannot see, restore or recover your entries. Without iCloud backup, deleting the app deletes the journal.
03Keeping a copy
In Settings, Export journal saves every entry as Markdown or plain text, to Files or anywhere you choose. Your iPhone's own backup also includes the journal.
04Moving to a new iPhone
With Back up to iCloud on, sign in to the same Apple Account on the new iPhone, install Welkin and turn the backup on there too. Restoring the new iPhone from a backup of the old one also brings the journal, and you can always export it on the old iPhone and keep the file.
05Reminders do not arrive
Check that notifications are allowed for Welkin in the iOS Settings app, and that the reminders you want are on in Welkin's Settings. Between 23:00 and 07:00 reminders arrive silently, without sound.
06Face ID lock
Turn on Lock with Face ID in Welkin's Settings. If Face ID fails, your iPhone passcode unlocks the journal.
07No Moon data for this date
Welkin carries the Moon's positions for years ahead. If it ever shows this message, update the app from the App Store.